Fred Wilson fields complaints about his portfolio companies from users:
When you kicked this blog off years ago, did you ever think you’d be doing customer service for your portfolio companies through it?
The thing that I love about this post is that it gets into the “Who actually calls the 1-800 number on the back of a cereal box?” question.
What are these people’s M.O.? Should I take them seriously?
I love the “customer service is the new marketing” heuristic…there’s a lesson in here somewhere ;-)
Originally posted as a comment by Ethan Bauley on A VC using Disqus.
